Every Local Carpet Cleaning Business Probably Wants You To Choose Them For Your Cleaning Requirements So What Makes Us Any Different?
Before we answer that question, it is important to be aware that the Carpet Upholstery and Curtain Cleaning industry is not regulated. This means there is nothing to stop anyone from purchasing the very basic of cleaning equipment one day and cleaning other peoples’ valuable Carpets & Upholstery the next, with no experience, training or insurance being required by law. Most people choose what they believe to be a Professional Carpet Cleaning Company because they want the best results but how often have you used a tradesperson and thought to yourself afterwards “I could have done a better job myself?”
Well although there is no regulation in this industry, choosing someone to clean your carpets, upholstery or curtains doesn’t have to be a leap of faith.
We have been specialising in Cleaning Carpets, Upholstery and Curtains since 1991 and our aim is to complete your work to such a high standard that you wouldn't think twice about using us again. Indeed over 80% of our business is either from previous customers or from recommendations they have made to friends and family. suggesting that we are achieving that objective!
However, all things improve over time and our status as an IICRC Certified Firm and NCCA Member keeps us up to date with the latest Carpet, Upholstery and Curtain Cleaning technology through their ongoing training programs. Only by doing this can we be sure that the service we offer will be the very best available. In fact we would go as far as to say if we can’t clean it – no-one can!
There is nothing magical about what we do and we don’t have any special secret that no-one else in the cleaning industry could not also learn about. We are simply Professional Carpet and Upholstery Cleaners who do the job properly without cutting corners.
We are not saying that no-one else can clean as well as we do, just that no-one can clean any better, there is a difference! It is because of our adherence to the IICRC & NCCA training standards, coupled with our use of the most advanced cleaning techniques that we can make this claim. Anyone who uses these techniques and has undergone the same level of training could probably match our results too, but they won’t be able to beat them! So unless you have proof that they have been trained to our high standards, can you really be sure that you will receive the same standard of cleaning?
OUR MONEY BACK GUARANTEE.
Our claims are not just empty promises to persuade you to give us the work instead of another cleaner, they are backed up with our guarantee. What this means is that we do not consider the work is finished and we will not leave your home until we are confident that the work we have completed cannot be improved on by us or anyone else. However, you have the assurance of knowing that should you feel we have not achieved the best possible results, we would not hesitate to return and re-clean the areas as necessary. If the promised results could still not be achieved or someone else should later improve on them we would not hesitate to refund the money you paid for cleaning that item. So there is really nothing to lose by choosing Carpet Miracles.
We are often asked “Can you guarantee to remove ALL the stains from my carpet?”
Some stains are removed quite simply, others may require more specialist removal techniques, we are often able to remove stains our customers thought impossible! Simply because we spend the time necessary to ensure the best results.
The majority of stains we come across are removable as long as the correct procedures are used and sufficient time is spent on them. Occasionally we will find stains that are permanent, and if that’s the case no-one will be able to remove them either!
We won't provide you with a quotation unless we have thoroughly inspected the items you require to be cleaned, only then can we inform you if there are any stains that may be permanent, giving you the opportunity to decide whether to proceed or get second opinion.
In the unlikely event of you having a stain removed by another contractor that we could not remove, our Money Back Guarantee comes into effect. We make this offer because we are confident that if we can’t get it out, no-one can! With Carpet Miracles a professional stain removal service is exactly what you get, no corners cut and no excuses.
If another cleaning company tells you that they can remove stains that we have identified as irremovable, we would understand that you would ask them to do the job for you! However in these days of unscrupulous traders we strongly recommend that if you are getting a positive second opinion, that you request a formal written money back guarantee so that in the event that the stains don't come out you have a safeguard to claim against. Sadly without a guarantee there’s nothing to stop anyone saying whatever they want to just to make sure they get the job, a written guarantee is your assurance that the promises made to you will be kept.
- We are an IICRC certified firm and NCCA member. These organisations expect their members to provide a service that is to the highest standard and are there for your support and reassurance. It would be pointless for any company to join this organisation if they were not capable of providing the very best service and results.
- Ongoing training and development. The IICRC and NCCA will only appoint companies whose technicians have attended the appropriate training schools and passed the compulsory exam. Ongoing training and updates of new developments are also compulsory for continued certified firm status. This guarantees that all members possess the expertise to identify the correct method for cleaning each of the many different types of carpets and furnishings to the highest standard, without causing the damage that can occur when the incorrect method is used.
- Free survey and a range of cleaning methods. Before we carry out any work in your home, we visit you to establish the correct and safe method for your particular carpets, upholstery or curtains. This not only guarantees the best results with no risk of damage, it also allows you the time to compare what we have offered you with the service available from other companies.
- Public liability insurance. This is also compulsory for IICRC certified firms and NCCA members so you can be confident that any member is fully covered without even needing to ask, however just ask if you would like to see our details.
- Guaranteed prices. The written quotation we provide you with includes everything required to complete the work, with no hidden charges or extras. No misleading or irresistibly low prices are quoted just to obtain an order and no methods of trickery, deception or excuses are employed in an attempt to increase the price, once it has been agreed.
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Because there are so many different types of carpets, upholstery & curtain fabrics the method of cleaning will vary considerably.
To ensure that only the correct method is chosen for use in your home we carry out a FREE SURVEY prior to cleaning! This not only guarantees the best results but also the safety of your valuable carpets & furnishings.
To arrange a FREE assessment & written quotation please call us on
(01202) 517161
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